We apologize for the inconvenience you are facing. We understand your concern and will help you resolve this. Kindly follow the below steps to resolve your issue:
1. Go to Settings>Apps>Samsung Capture. 2. Tap the three dots at the top and tap on 'Uninstall updates'. 3. Then tap on Storage>Clear data & Clear cache. 4. Then open Galaxy Store and search 'Samsung Capture'. Tap on 'Update'. 5. After updating, tap on the 'Screen recorder button' from the notification panel and allow permissions.
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
