Screen Not Turning off

[Samsung_ML0rVnM]

My Samsung galaxy m11 phone is not Turning off even after locking my phone. But while it's on charging it's working normally. But when it's not on charging it's screen is always awake.

[AMPK]

All ways on is switched on?

[Samsung_ML0rVnM]

no light is always on what I'm trying to say

[Samsung_HdnB6BP]

my samsung m11 not working proper....hang issue n also camera problem.....anyone suggest me what I do ????......I bought it at 29th June...can I replace it

[anitajaiswal]

no you can not replace

[Samsung_Support3]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[anitajaiswal]

your developer OPTION is open ??

[Shiva0401]

Im also having same problem 

[ravin81]

looks like the issue persists on major m21 sets .. am having same issue too

[Hitman9238]

bro is your issue solved ? I'm facing same issue now I need help plz

[Shanjid_Hasan_Shuvo]

I am having the same problem.