Original topic:

Screen Freeze issue on my M31S

(Topic created on: 11-14-2020 07:36 PM)
128 Views
PrashChan
Beginner Level 2
Options
Galaxy M
Hi I am facing screen freeze issue on my M31S model. The application screen gets freezed after we unlock the mobile after brief moment. Requesting Samsung technical members to address the issue. May be the recently released software update has the main error to be concerned.
0 Likes
3 Comments
AjidALi
Beginner Level 2
Galaxy M
AjidALi
0 Likes
Ehsank
Expert Level 5
Galaxy M
try these steps and lets see

A. Clear Wipe Cache Partition.
Steps to perform.
1) Turn off the device.
2) Press and hold the Volume Up key and the spower button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.
cs-member13
Expert Level 4
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

 

We request you kindly visit the service center as your device needs physical inspection. To check for the nearest Samsung service center kindly click on the link: https://www.samsung.com/in/support/service-center/


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

0 Likes