Active Level 7
After recent  update in m40 , I faced screen freez problem 2 or 3 times daily. 
2 Comments
Active Level 5
only 1 time i face this problem
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Active Level 8

Hi there,

 

Please perform the following steps to resolve the issue:

1- Make sure that 20% internal storage is free for which clear the RAM memory and storage of device (Settings > Device care > Memory/Storage > Clean Now).

2- Stop the background running app (Tap on the left soft key and close all the running apps).

3- Check the mentioned issue in safe mode.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > click on “+“icon > send feedback > error report/ask questions). 

 

Regards,

Team Samsung Members

 

 

 

 

 

 

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