Samsung m52

[Deeptidalvi]

Purchased samsung m52 5g phone yesterday. Unable to send or receive media files on its WhatsApp dual messenger.  Is anybody else facing the same issue? Also, what is the solution to get rid of this issue?

[HEMANT_SHARMA]

give permisson on for whatsapp

[HEMANT_SHARMA]

go to device setting .then APPS>WHATSAPP>PERMISION>to all permited and try after

[HEMANT_SHARMA]

if have use dual massnger .
samsung try to fix this issue in july

[BVikram]

Switch on the option and click on three dots and give permission if not

[sharmaji81]

#CarrierAggrigationF62

[Deeptidalvi]

Thanks for the responses.Permission has already been given, still the same issue persists

[Members_C4Jm715]

I am facing the same issue. The regular Whatsapp works just fine. However, on the dual whatsapp, unable to send or receive any files. Tried a third party cloning app like MultiSpace as a work around, but it worked fine only for a week and is now not working

[Samsung_Support2]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please perform the below mentioned steps to resolve the issue:

* Check app cache: Clear cache memory of a particular application: Setting >Apps >Now pick the app. For example 'Samsung Internet' >Storage >Clear Cache.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[janacyber]

**bleep**