Original topic:

Samsung m31 automatically restarts

(Topic created on: 12-03-2020 11:58 PM)
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Nayan_naik
Beginner Level 2
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Galaxy M

It's been a while since phone getting restarts in between. Please provide with updates. 

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7 Comments
Ehsank
Expert Level 5
Galaxy M
A. Clear Wipe Cache Partition.
Steps to perform.
1) Turn off the device.
2) Press and hold the Volume Up key and the spower button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.

B. go to safemode and observe is there same issue in safemode too
if not then problem may due to other downloaded apps
and if same issue in safemode then try to visit service centre

steps to turn safemode;
long press on power button>
long press on power off option>click on safemode >your mobile will restart and turn into safemode.

Keep in mind that in this mode only inbuilt system app will work
samsunggA50
Active Level 3
Galaxy M
Same.issue in my Samsung A50 also..
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Galaxy M
xv
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PMane9
Active Level 4
Galaxy M
bro check if you have started auto-restart mode in settings
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cs-member13
Expert Level 4
Galaxy M

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

To resolve auto restart issue please follow below given steps:-
Go to Settings > General management > Reset > Turn off auto start.

 

If the issue still persist kindly visit the service center for the physical inspection of your device. To check for the nearest Samsung service center kindly click on the link:- https://www.samsung.com/in/support/service-center/


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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JithinAjith
Expert Level 1
Galaxy M
Settings 》Device Care 》Battery 》Background usage limits 》
* Deep sleeping apps 》select all apps
* Sleeping apps 》select all apps
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