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05-23-2020 05:03 PM in
Galaxy MDear Samsung Member,
Greetings from Samsung Customer Support!
Please perform the below mentioned steps to resolve the issue:
1. Disconnect all accessories and remove any third-party case form your phone.
2. Check device volume settings if its full or not.
3. Check mute all sound option
Settings > Accessibility > Hearing enhancements > Disable Mute all sounds (if enabled).
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support