Samsung m30's Camera not working says "you cannot use more than one application...."

[kanikelavijay]

Camera not working since 2 months tried all the tricks on YouTube and google but no use and my mobile is more than a year old so it won't get covered by service  center :(

[PAULjose]

bro it might be a software bug. Have you tried it in safe mode.

[BlackSpectrum]

Post Screenshot or something?

[Ehsank]

2 months, and you didn't visit service centre?

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologize for the inconvenience caused to you. Please be assured and perform following methods to resolve the Camera issue:-

1. Please clear data or cache of Camera Application(Tap Settings > Apps > Camera > Storage > Clear Cache/data).

2. Reset the Device:- Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite
How to reset:- Settings>General Management>Reset.

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support