Original topic:

Samsung m21 screen recording problem

(Topic created on: 05-07-2021 08:37 PM)
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Rajeev_shukla
Beginner Level 2
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Galaxy M

I am having an issue with the screen recording in my m21 device . When I record any gameplay and then play the recorded video  , after one or two minutes it fast forwards itself . First I thought that it is a problem of video app so I tried to play the video in another phone again same problem . Please help . 

2 Comments
Vrang
Active Level 8
Galaxy M
Pls update your game launcher app if it is available >> clear cache and data of the app >> Try recording again
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Samsung_Support1
Moderator
Moderator
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Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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