I received a security update last evening. After the update the whatsapp folder in my files is empty. I also can't access the photos and videos in my gallery. I tried reinstalling whatsapp, even thought I can't access my whatsapp files.
We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.
Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Note. please attach the error log file within 15 minutes of the error occurring.
