Samsung galaxy m31 freeze and auto restarts... should I throw it away...

[celticOnimo]

Samsung members series is pathetic phone

[Green_Grass]

Only one solution
Go to service center and give them 8 thousand rupees.
They will change motherboard of your phone.

Otherwise throw it.

[Anonymous]

Btw.. its monster series ;)

[Parayramzan]

Facing same issues

[SrajTech]

https://youtu.be/5z-3Nc3a1Rk
Watch this video and send mail as instructed
Also raise on twitter

[CrazyBoy28]

Send your Device log

https://r2.community.samsung.com/t5/Galaxy-M/Restarting-Issue-Device-Log/td-p/8902759

And Wait for the next update

Or

Visit Service Centre. Book a Job Sheet. Send a mail to Service head along with the Jobsheet Number.

servicehead.in@samsung.com

[SrajTech]

https://youtu.be/5z-3Nc3a1Rk
Watch this video and send mail as instructed

[SrajTech]

Also raise matter on twitter

[Anonymous]

SAMSUNG M31 - EXYNOS9611 - RESTARTING ISSUE - ISSUE STARTED FROM YESTERDAY

Hi Team, 

Hope this email finds you well. My name is Manoj Tulasi. I would like to inform you that the Issue started yesterday. Tried to reach out to samsung customer care multiple times. However I didn't get any response.

My phone has been working fine for the last one year. All of a sudden, it started restarting and sometimes hung on the Samsung logo screen.

I tried to do a factory reset as well. However, no luck. it's a clear hardware issue. I had a lot of trust in Samsung. I hope they will take care of it by replacing it.

Please find all the required details below.

MODEL NAME : galaxy M31
MODEL NUMBER:  SM-M315F/DS
SERIAL NUMBER: RZ8N50EZXYJ
IMEI (SLOT 1) 355458111287307
IMEI (SLOT 2) 355459111287305

SAMSUNG ACCOUNT ID : M27159@GMAIL.COM
PHONE NUMBER : 7780487949   &  7981892576

Regards,

Manoj Tulasi

[Samsung_Support2]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. To resolve your device hanging issue please visit this link: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support