Samsung galaxy m31 automatic turn off issue

[DDevaraj]

Hi all 

I am facing this automatically restarting from past few days and sometimes mobile goes off and not turn on for hours anybody facing same issue on Galaxy M31???

[Anonymus360]

When your phone turns on then try to reset it but copy ur data first

[DDevaraj]

You means factory reset??

[RohanKhera01]

Motherboard gonr

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[DDevaraj]

Already did that twice