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‎10-10-2025 08:57 PM in
Galaxy M- Mark as New
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‎10-10-2025 09:03 PM in
Galaxy MThe following are some recommended solutions to help manage your device's temperature:
Software and App Updates: Ensure your device and all applications are updated to the latest versions. Software updates often include bug fixes and optimizations that can improve performance and reduce heat generation.
Manage Background Activity: Close all unused apps running in the background. You can also use the "Background usage limits" feature in Device care to put unused apps to sleep, which can help reduce battery consumption and heat.
Optimize Settings:
Turn off connectivity features like Wi-Fi, GPS, and Bluetooth when not in use.
Reduce the screen brightness.
Enable Power Saving mode to limit the device's performance.
Charging Practices: Avoid using the device while it is charging. Ensure you are using a genuine Samsung-certified charger and USB cable, as a damaged or incompatible charger can cause the device to heat up. If your device heats up while charging, disconnect the charger and wait for the device to cool down before resuming.
Environmental Factors: Avoid using or storing your phone in hot environments or direct sunlight. Removing the phone's case can also help dissipate heat more effectively.
If the issue persists after following these steps, there may be a need for a physical inspection. You can locate your nearest Samsung Service Center through our official website.
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‎10-10-2025 09:43 PM in
Galaxy M- Mark as New
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‎10-10-2025 09:43 PM in
Galaxy M- Mark as New
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‎10-11-2025 09:06 AM in
Galaxy MDear Samsung Member,
Greetings from Samsung Customer Support!
We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.
Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.
1. Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.
2. Decrease the screen brightness.
3. Close background running apps.
4. Uninstall the unnecessary apps.
5. Reduce long duration of graphics intensive gaming sessions as it may cause heating issue.
6. Avoid usage of mobile phone when charging.
7. Update software: Go to Settings > Software update > Download and install > Checking for software update > Software update available > Tap on Download > Downloading updates > Tap on Install now.
Note: Your phone will restart after the update is installed.
8. If the issue is still not been resolved, Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next.
Please follow the below steps to reset the device:
Settings > General Management > Reset > Temporary cloud backup or External storage backup > tap on Factory data reset (This will erase all data, including files and downloaded apps)
If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.)
Warm Regards,
Samsung Customer Support
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‎10-11-2025 07:03 PM in
Galaxy M- Mark as New
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‎10-11-2025 06:02 PM in
Galaxy MPaisa toh flagship wala lete h, par performance k naam pe deti h ye Exynos ki bail-gadi chip.
Company itni badi hai ki Dubai mein mall khareed sakti hai, par phone me wahi sadi hui jhadoo chip thama deti hai.
Fir bhi hum shan se khete h, samsung ka phone chala rele apun. 🔥🔥
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‎10-11-2025 06:11 PM in
Galaxy M