Original topic:

Samsung M52 5G Display Artifacts line

(Topic created on: 11-23-2021 01:25 AM)
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IrinaPihidchuk
Active Level 1
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Galaxy M

 

Ihave bought a Samsung Galaxy m52 6 / 128gb phone. 
When I turn on the camera for Full mode, a horizontal artifact line appears at the top of the screen.
With this problem I turned to the service center and sent a video of the defect.
After diagnosis, the service center issued a certificate of technical condition where it did NOT CONFIRM the problem.
The act is written technically sound.
However, the problem remained.
I called them and during the conversation orally the Samsung service center reported that the whole batch from which the phone was purchased is defective.
But they will not officially confirm this problem in the act of technical condition.
And without the official conclusion of the service center, the store does not want to replace the phone.
I gave the phone back to the service center. But I have no hope.
I am angry with the actions of the service and the attitude towards customers.
How to act in this case. And is it really a problem party.
I also want to ask the actions of the service center are legal and is this attitude of the official Samsung service center a policy of the company as a whole?
https://drive.google.com/file/d/15o32XVEHR6xgSFV6TrYi54XGn96FwXI1/view?usp=sharing

The phone was purchased on 10/17/2021
The problem arose on the 12th day

 

18 Comments
Dineshsagar
Active Level 6
Galaxy M
I had same issue, i got it replaced and replaced also had same issues. Amazon took back and they've refunded..
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Galaxy M

The official Samsung service center does not confirm the problem with the phone. Because of this, the store does not want to replace the phone with another

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Galaxy M

I sent the phone to the Official Service Center and reported that the phone was working and returned it with this defect. I have a question about the competence of the service center specialists. Because they do not see a defect in the problem!

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Dineshsagar
Active Level 6
Galaxy M
Sad.. Samsung is going down day by day.. Try again with Service center. They need to check your phone outdoor, then they can see those lines. Indoor, those line never appear
Sid_Karna
Expert Level 5
Galaxy M
Which phone did you buy after that?
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Sid_Karna
Expert Level 5
Galaxy M
Oh I remember, you are the one who complained about camera quality issues on A52S. Did you replace your device?
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Dineshsagar
Active Level 6
Galaxy M
Yes, bas decision by myself. I went with Samsung again despite bad experience with M52..
Sid_Karna
Expert Level 5
Galaxy M
Did you check the photos I posted from the same phone?
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Dineshsagar
Active Level 6
Galaxy M
I think it's just a software issue,.. it happens only when you open camera on direct sunlight
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