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11-23-2021 01:25 AM (Last edited 11-23-2021 01:28 AM ) in
Galaxy M
Ihave bought a Samsung Galaxy m52 6 / 128gb phone.
When I turn on the camera for Full mode, a horizontal artifact line appears at the top of the screen.
With this problem I turned to the service center and sent a video of the defect.
After diagnosis, the service center issued a certificate of technical condition where it did NOT CONFIRM the problem.
The act is written technically sound.
However, the problem remained.
I called them and during the conversation orally the Samsung service center reported that the whole batch from which the phone was purchased is defective.
But they will not officially confirm this problem in the act of technical condition.
And without the official conclusion of the service center, the store does not want to replace the phone.
I gave the phone back to the service center. But I have no hope.
I am angry with the actions of the service and the attitude towards customers.
How to act in this case. And is it really a problem party.
I also want to ask the actions of the service center are legal and is this attitude of the official Samsung service center a policy of the company as a whole?
https://drive.google.com/file/d/15o32XVEHR6xgSFV6TrYi54XGn96FwXI1/view?usp=sharing
The phone was purchased on 10/17/2021
The problem arose on the 12th day
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11-23-2021 01:27 AM in
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11-23-2021 01:32 AM in
Galaxy MThe official Samsung service center does not confirm the problem with the phone. Because of this, the store does not want to replace the phone with another
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11-23-2021 01:43 AM in
Galaxy MI sent the phone to the Official Service Center and reported that the phone was working and returned it with this defect. I have a question about the competence of the service center specialists. Because they do not see a defect in the problem!
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11-23-2021 01:43 AM in
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11-23-2021 08:15 AM in
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11-23-2021 08:19 AM in
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11-23-2021 10:23 AM in
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11-23-2021 12:19 PM in
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11-23-2021 01:29 AM in
Galaxy M