Original topic:

Samsung M51 Front camera is converting red colour object into pink colour

(Topic created on: 12-02-2020 03:45 PM)
1703 Views
Gaurav04Patel
Active Level 5
Options
Galaxy M
In Samsung M51 while using front camera, colours of subject in red orange turns into pink colour. Whenever i click selfie it turns into pink. FYI, I didn't use any filter. No beauty mode. No live focus. 

 Every M51 users are facing this issue. Please note that, while taking photos, the beauty filters was already disabled. This problem still persist even after updating my phone to the latest software update of 2.5 OneUI core version. This problem still persist even after formating the phone. Problem still coming even after using on Safe mode 

Every Samsung M51 users are facing this problem, I don't understand why Samsung company is not listening to our queries ? Please, take this issue very seriously. This issue need to be solve urgently. This problem is ruining our experience while using front camera for video calls and photos. I already submitted error reports on get help section during 1 month ago. But, no one is listening to our queries. Technical team is not giving any satisfactory answers. Seems like Samsung is not interested in solving our problems. 


image
Captured Red tomatoes using rear camera without any filter on 3:4 ratio.



image
Captured red tomatoes using front camera without any filter on 3:4 ratio. It turned into pink colour.

Sharing 2 photos for comparison with front and back camera. I clicked following attached images of red tomatoes. The rear camera is giving perfect red colour and front camera is giving pink colour for the same red tomatoes. All photos are captured using default Samsung camera application. Please like this post so that samsung could listen.
8 Comments
SneekND
Active Level 6
Galaxy M
Samsung correct this I am also facing this issue.
ksKanika
Active Level 2
Galaxy M
@samsung please resolve this issue! what's the use of front camera if it can't give accurate colors.
asc67
Active Level 6
Galaxy M
yes , agreed this issue is not resolved after new update
asc67
Active Level 6
Galaxy M
and some features is missing like- edge lighting, Samsung pay
0 Likes
KirKirKiran
Active Level 6
Galaxy M
everyone please make a post on the issues and also report to feedback / whatsapp team.
papluTaplu
Active Level 7
Galaxy M
I also faced this issue.also auto brightness option is so poor don't work well.. but they just playing number game.
give 2.5 update with no bug fix
also no any special feature it's like they ported m31s ROM to M51

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cs-member13
Expert Level 4
Galaxy M

Dear Samsung Member,


Greetings from Samsung Customer Support!


We apologize for the inconvenience caused to you. We would request you to kindly send us the screenshot, video and error log file with in 15 minutes of issue occurrence through error report section from Samsung Member Application:-
Samsung member application > Click on get help > Send feedback > Error report, so that we can help you out with this.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

0 Likes
Hr1sh1
Active Level 4
Galaxy M
try turning off osie
0 Likes