Samsung M35 heating very much this is my second time post

[prabhusai]

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I have bought SAMSUNG M35 5 days back. And I am facing overheating issue and by following samsung members app community for samsung m35 I got to know that the last update did this thing so please tell me any thing to solve or give a system update 

As you mentioned in my previous post comments

wifi and network are basic operations 

I will not use NFC and I use Bluetooth very rarely. which we do with any phone turning them off is not a solution even 7k moto g35 phone runs them better 

I will not even play any games not even simple games 

So provide appropriate solution not silly solutions like turn off everything this does not makes any sense for a smartphone 

If it is an old phone I will agree these tips, but it is a brand new mobile 

And I use both Sim cards in 4g setting only 

And I am only using the apps which were provided with oem and I also uninstalled all the unnecessary apps 

And without providing the update how do I update the phone the phone came with latest update 

It is heating like a bike engine with regular use like WhatsApp and calling and texting and after unlocking the phone the phone is going warm and if I use anything it heats🥵 

Solve the issue by providing the software update as I came to know by the samsung members app that this Feb update made this thing 

Or else calloff this M35 device as many of the users are facing the issue 

Temperature image

Background apps while posting this are only WhatsApp and this app

So provide a solution or an update to fix this as Samsung A35 and F54 have same SOC Exynox 1380 but they are not heating I have seen those mobiles with my friends so I brought this with this 1380 soc but I am experiencing this issue 

Background apps

My error reports with system logs

My previous post

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[plant35]

All the M35 users facing this issue.

[Oldy4756]

Try using the device on 60htz, it's pathetic these devices can't stay cool on higher refresh rate.

If you're not required 5G all the time try using it on 4g as hunting 5g signals and on 5g generate heat and drain battery. You can make a (manual routine) widget for quickly switching to 5g.

Use a deep sleep feature in battery settings to control battery Drain and overheat from apps of less importance to your daily needs.

Also some cases and screen protectors trap heat so be aware of this too.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

1. Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.
2. Decrease the screen brightness.
3. Close background running apps.
4. Uninstall the unnecessary apps.
5. Reduce long duration of graphics intensive gaming sessions as it may cause heating issue.
6. Avoid usage of mobile phone when charging.

7. Update software: Go to Settings > Software update > Download and install > Checking for software update > Software update available > Tap on Download > Downloading updates > Tap on Install now.
Note: Your phone will restart after the update is installed.

8. If the issue is still not been resolved, Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset, (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next.

Please follow the below steps to reset the device:
Settings > General Management > Reset > Temporary cloud backup or External storage backup > tap on Factory data reset (This will erase all data, including files and downloaded apps)

If the issue still persists, after performing all troubleshooting steps, would request you to please visit the service center. Below is the link to find nearest service center
http://www.samsung.com/in/support/servicelocation/

Warm Regards,
Samsung Customer Support

[boxlox]

I feel u dude this phone **bleep**. What’s been working for me is killing the Google app, ditching Chrome, wiping out any apps I don’t use regularly and all the pointless notifications. I don’t mess with games but Instagram is the big one that fries my phone so I switched to the lite version. Another trick, drop it to 60Hz, that refresh rate pumps out way less heat. I also keep power-saving mode on all the time, this is a game changer since there’s no performance or CPU options on this phone also, add more apps to sleep in the battery settings too, that helps a lot. Even with all that, it still gets hot sometimes, no clue why. When it does, I just slap the screen side down on some cold floor tiles or anything chilly, works like a charm. Cases can screw you too. Ditch the silicone or rubbery ones and go for hard plastic. Way better.