Original topic:

Samsung - M33 5G - Wifi getting disconnected during sleep mode

(Topic created on: 09-07-2022 10:01 AM)
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shoban02
Beginner Level 2
Options
Galaxy M

Hi All


When phone (Samsung - M33 - 5G) is locked and gets into standby, it appears the wifi connection stops.
Not receiving any whatsapp message or call until the phone is in standby.

Once I unlock the phone, the connection starts working and start receiving all the messages and seeing all whatsapp missed call

If I connect to mobile data, there is no problem. The message is received as soon as it comes, even if the phone is standby.

3 Comments
Members_Admin
Community Manager
Options
Galaxy M

Hi,

 

Thanks for  your post. We shared your concern to our experts to provide you with feedback and possible solution.

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Samsung_specialist
Community Manager
Options
Galaxy M

Hello, 

 

The option “Keep Wi-Fi on during sleep” may not be available for all models or software versions.

Navigate to Settings.
From the home screen, swipe up for the Apps Screen and touch Settings. You can also pull the notification bar down and touch the Settings icon.
Find Wi-Fi.
Using the search bar at the top of Settings, search for “Wi-Fi” and touch the correct result. You can also find it in Connections > Wi-Fi.
Touch ADVANCED.
At the top of the screen, touch ADVANCED.
Touch Keep Wi-Fi on during sleep.
Scroll to the bottom and touch Keep Wi-Fi on during sleep.
Touch VIEW MORE at the bottom if you cannot find the setting.
Choose the desired option.
Choose the desired option.
Always will keep the Wi-Fi connection on at all times.

Or Settings - connections - WIFI - Three dots - advanced - always turn on wifi.

Let us know if this helps!

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shoban02
Beginner Level 2
Galaxy M

In recently purchased samsung M33 5g , am not able to see the option for "Keep Wi-Fi on during sleep". Please help to resolve the issue. 

As a customer, if we purchase any mobile this should be mandatory feature needs to be available. Expecting customer to touch the mobile always for 24 hrs to make it not going in to sleep mode ? to get calls and messages in whatsapp or other app ?

if its a bug and not available in all models, why its not called out clearly in the description ? why are samsung selling this models to customer ?

 

Please check and help to resolve the issue 

 

 

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