Samsung M31s Heating issue

[Avasan]

Hi.

I observed thatcwhile using mobile it gets heated at top side. 

Yesterday  I used camera application for capturing event photos then the top side got heated too much. Also it slowed down phot capturing speed. 

@Samsung- Please look into the issue and try to resolve over heating issue. 

Also check from medical perspective what can be the side effects if used it long time. 

[veer]

Brother right now all mobile faced heating issue so don't worry wait for update brother

[Avasan]

thanks for reply. but samsung should take care in their new models if it is already known issue.

[veer]

yes brother wait for update

[sohag9]

Wait for update because all m series phone have facing network and heating issues..its too disappointed.

[NeneNani]

But this heat is disgusting

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please be assured and to resolve "Overheating" issue please follow the below given step:-

> Close background running apps and uninstall the unnecessary apps.

For more details follow the instructions provided in the link given below:- https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[maddy27]

I am facing battery heating issue from top side of device in my samsung m31s device which I have purchased 20 days a go, can this issue will be resolved by samsung in coming update or its a hardware issue. please suggest.