Original topic:

Samsung M31 overheating, hang and multiple reboot issues

(Topic created on: 06-17-2021 01:47 PM)
savipavi
Active Level 2
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Galaxy M
The latest update has caused overheating when using phone for the slightest time. This overheating in turn has caused freezing and restart of phone multiple times in a day. 

Some parameters for dev debugging: 

1. Samsung M31 model 
2. One UI 3.1 
3. Indian model so Exynos chipset 
4. Room temperature is normal so that can be eliminated as a cause 
5. Heating is localised in the upper part of the phone which indicates processor heat(?) 
6. Power saving mode has restricted cpu to 70%. And with constant care by simply absorbing heat has enabled me to avoid multiple restarts. This also suggests the latest update has destabilised the optimisation present in previous updates 
7 Comments
prashantanp955
Active Level 8
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Galaxy M
you got june 1 security update ?
0 Likes
savipavi
Active Level 2
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Galaxy M
Yes. M31 get quarterly updates so June update was done in first week of june
prashantanp955
Active Level 8
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Galaxy M
sad news from you and all users like me. Why samsung downgrade it performa and add many problems and bugs day by day from new update . I hate this samsung . Please solve it.
0 Likes
Lekshmanan
Active Level 7
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Galaxy M
Bro, Other Peoples Not Facing This Issue , They Said The Heating Is Decreased
Lekshmanan
Active Level 7
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Galaxy M
If You Are Facing Freezing & Restarting Issue , Your Motherboard Fault, U Need To Replace Your Motherboard , If Mob Is Under Warranty Go To Service Center replacement is free, otherwise it cost 6k
0 Likes
hemantkapil
Active Level 3
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Galaxy M
Particularly only your device is facing some heating & lagging issues. There are several reasons which allow this to occur. First cause could be the applications that are eating your device precious resources even if your device is in idle or sleep mode. Identify the apps and disable background data. Secondly you are not using the genuine charger & cable and last could be the faulty PCB which can only be rectified by Samsung Service Centre
0 Likes
cs-member13
Expert Level 1
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Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

To resolve your device hanging issue please visit this link: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support