WhiteKNight9
Beginner Level 3
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Galaxy M
I have been facing this issue for quite sometime now and I couldn't find any efficient work around to this .
 The auto rotate of my phone switches at the wrong time . While texting or searching on Google or doing anything else , it switches from portrait to landscape though I'm trying to use it on portrait. 
Can someone help me out ?? 
9 Comments
ags12
Active Level 5
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Galaxy M
Yeah same was my experience in A71. Luckily I got Bigsby routine with which I set auto rotate only for youtube, gallary and media only.
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WhiteKNight9
Beginner Level 3
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Galaxy M
I'll check it out if I have it ... my phone is new and I'm yet to explore it... I'll get back to you regarding this ... thanks
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ags12
Active Level 5
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Galaxy M
Sorry bro, only from A series we have Bixby routine and its awesome.
whoryu
Active Level 5
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Galaxy M
The exact same thing occurs to me. Before it would happen only sometimes, but now it is very frequent.
WhiteKNight9
Beginner Level 3
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Galaxy M
I know right !! how do you think we can get samsung to look into this bug ?
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whoryu
Active Level 5
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Galaxy M
I think we can gather all M31 users and ask everyone to report this problem if they have it.
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Apoorv2
Beginner Level 2
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Galaxy M

I also have auto rotation problem with my samsung galaxy m31. It rotates the screen in landscape mode while I put it in potrait and vise versa. I have to put off auto rotation in order to use my phone.

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cs-member13
Expert Level 1
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Galaxy M

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

To resolve this issue kindly follow the given below step:

>> Reset the device: -Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.

>> Tap on Settings> Tap on General Management> Tap on Reset.

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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garga01
Beginner Level 2
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Galaxy M

It has been one year, and i still have the same problem. The solution that you (Samsung) offer could be offered to customers until you solve this problem with a software update. Because creating backup data and resetting the phone is a lot of workload for customers, which makes it not applicable.

I'd recomment you (Samsung) to have a second thought on this issue and solve this with a software update.

Why? Any customer would expect to purchase a brand which can solve their own mistakes; not the ones that ask customers to reset their phones.

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