Kindly reset factory data with backup then try to it's again. If not resolves then go to service center for resolves this issue. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
As per your concern, we would request you to kindly perform the following steps to resolve your issue.
Disconnect all accessories (if any) 1. Disconnect anything plugged into the headphone jack like, a selfie stick, headphones, Bluetooth, etc. 2. Remove any third-party case, protective films, or any other accessory that usually comes in contact with your device.
Restart the device: Press & hold the power key> Restart> Tap again to Restart.
Sounds and vibration settings: 1-Go to Settings > Sounds and Vibration. Enable the toggle for Vibrate while ringing. If it’s already on, disable it and enable it again. 2-You must manually check that the vibration settings for the required functions are enabled. 3- To check System sound/Vibration control follow the given steps: Go to Settings > Sounds and vibration > System sound/Vibration control. Enable the required toggles.
Change Vibration Pattern and Intensity: Go to Settings > Sounds and Vibration>Then check, 1-Call vibration pattern. 2-Notification vibration pattern. 3-Vibration intensity.
If vibration doesn’t work for a particular app, like the Messages app, you should check the app’s settings.
Samsung smartphones let you customize the notification settings separately for each app. Vibration must have been disabled accidentally for the app.
There are two ways to check this. Firstly, you can open the app settings directly from the app and enable vibration under Notification settings.
Alternatively, go to phone Settings > Apps. Tap on the problematic app. Then tap on Notifications.
You can reset your device by following the steps. 1. Kindly create a data backup of your device via the SMART switch mobile application orhttp://www.samsung.com/in/support/smartswitchpc suite. 2. Remember the Google password before resetting the device because it is required during initial setup. 3. If you do not remember then advise to reset (Forgot password) his/her Google account.
Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings. This will erase all data, including files and downloaded apps.
In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
