Teronx
Active Level 3
Samsung M31 Screen record with no sound Problem in Online Google meet, Zoom meeting, video calling , online Game voice chat etc. Game launcher screen record can't record with sound nor audible while screen recording. and while recording with game launcher the online games internal sound get mute if I use to talk on mic. other third parties recorder apps doesn't support its show "mic is already in use" while online meeting if somehow the recorder app took record but with no host and internal sound. I can record with my old J7 its hardware base issue or It can resolve by an Update? it can screen record other videos apps with mic though also Even call recorder is working fine. I came across many people complaining about this issue. Please help a students like me who brought it for online class. can it resolve by an update? Samsung Please respond give an update as soon as possible regarding screen recorder. if you guys face the same please please post it let Samsung know about it. Also let me know if you can screen record with your m31.
8 Comments
MALLIKARJUNAMRUTA
Active Level 6
is available screenshot ?
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yes.. Can screenshot with plam swipe or by pressing both volume down and home button.
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AbhishekBenz
Expert Level 3
bro update you game launcher , then check for screen recorder with audio in game launcher settings
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already updated. the internal sound can record non online conversation app like candy crush but can't record pubg, free fire when I use microphone. if I use microphone and use to talk the sound get mute on recored videos.
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then clear storage and then try
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AbhishekBenz
Expert Level 3
bro I some devices you can't record while using microphone
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Yes, that's might be the problem. I wish I knew this before buying. 😔
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Samsung_Support1
Moderator
Moderator

Dear Samsung Member,


Greetings from Samsung Customer Support!


Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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