Beginner Level 4
Hello members...

I have purchased M31 6gb ,128gb on 23rd aug2020, I am facing below issues  from day 1 after  following all the steps provided  by Samsung support team.

1. Speaker 🔊  not working intermittently 
2. Internet very slow with my airtel SIM which is working perfect  in other handset
3. Phone is getting hang , slow many times
4.0 to 100%charging is taking more than 3 hrs .
Plz advice if any....
6 Comments
Active Level 4
Factory reset your mobile immediately.
before resetting please back up your data.
Thank You 🙂👍
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😂😂
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Active Level 1
please sell your phone in olx bro 😁😁
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Active Level 6
set proper settings.
I am also using same device.
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Active Level 4
if your problem not solved, use developer options 👍
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Dear Samsung Member,

Greetings from Samsung Customer Support!


To resolve your device hanging issue please visit this link: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/

 

To resolve your device network issue please visit this link: https://www.samsung.com/in/support/mobile-devices/samsung-mobile-network-issues/#:~:text=1%20Check%2....


For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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