Original topic:

Samsung M30s phone is getting HANG and auto RESTART - a few days after the expiry of warranty

(Topic created on: 2/11/21 6:25 PM)
Samsung_b74IEVn
Beginner Level 2
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Galaxy M

Samsung M30s phone is getting HANG and auto RESTART - a few days after the expiry of warranty.

please assist, how to resolve the issue

5 Comments
1997sree
Active Level 4
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Galaxy M
I saw many users complaining about m30s smartphone is malfunctioning (automatic restarting many times) just after the warranty period is over.



And when the phone take to the service centre , they tells that the motherboard should be changed with a cost around 8k -10k.


My m30s smartphone's warranty was end a few days ago.

I am anxious about my phone too..


Is Samsung ( so called reputed brand) makes a scam with m30s?

I didn't see any explanation from Samsung's side regarding the above issue.


I think the users must react against this injustice.



Atleast Samsung must fix this issue with free of cost otherwise they must recall all the m30s smartphones from the customers...

Ehsank
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Galaxy M
A. Clear Wipe Cache Partition.
Steps to perform.
1) Turn off the device.

(Connect with type C cable/type C earphone only for Android 11)

2) Press and hold the Volume Up key and the power button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.



B. go to safemode and observe is there same issue in safemode too
if not then problem may due to other downloaded apps
and if same issue in safemode then try to visit service centre

steps to turn safemode;
long press on power button>
long press on power off option>click on safemode >your mobile will restart and turn into safemode.

Keep in mind that in this mode only inbuilt system app will work

Meanwhile send feedback to Samsung by using get help section
GetHelp>>SendFeedback>>ErrorReport/AskQuestion>choose appropriate section

Screenshot_20201223-115720_Samsung Members_65434.jpg

Screenshot_20200815-223913_Samsung Members_59464.jpg

Screenshot_20200815-223930_Samsung Members_59466.jpg

Screenshot_20201110-145908_Samsung Members_63169.jpg

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Jessi9
Active Level 3
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Galaxy M
I am also facing the same issue.

just after completing the warranty the phone is getting automatically freeze and restart. This is only happening due to software update (November 2020 security patch).

Samsung need to provide solution to this issue by either providing update or else repairing the phones free of cost.

whenever we visit service centre we can hear hear only one solutions I.e. to change motherboard which costs upto 8k-10k ....almost 60% of the phone cost

Samsung please provide solution asap
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Samsung_Support1
Moderator
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Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!


To resolve your device hanging issue please visit this link: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/


For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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arg9954
Active Level 3
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Galaxy M

hi friend even i have m30s and facing the same issue from last oct but seems like Samsung have not taken note of the issue so to make Samsung know of the issue please tweet your problem on official Samsungindia twitter handle i have already tweeted if many people tweet their issues then surely Samsung would take some action so please go and tweet

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