From the past 3-4 weeks, I am having the auto-restart issue, which varies from 6-7 times to 15-20 times a day. Going through the Samsung community forums, I came to know that this is a problem which has affected many users like me.
So like any other user, I read all the replies/comments and tried all the suggestions like disabling " Auto optimization" and "auto restart" etc.
I also installed apps like Facebook, WhatsApp etc. as suggested by many users. But at the end, me (as well other users) came to the same conclusion that issue still remains the same.
The final two steps were:
The first option, I assume that the Samsung team is accessing log files and tried to get a solution to this blunder (it can be hardware as well)
From the second option also there was no outcome- only a pathetic experience.
The service centre guys performed a routine software re-installation procedure. I am not sure that they were familiar with this fiasco (ideally they should).
The initial conversation started with the argument that I might have done some damage like dropping/ installing malware etc. After showing them the forums, they just ignored their earlier and did what they can. But the problem still persisted.
After asking what to do now, they said that it might be a hardware issue, please extend your warranty and wait for hardware to reach the store (although they are not sure which hardware…which is understandable owing to the fact that they have no idea of this problem) or Samsung solution. They also didn’t let me tell this issue to their senior manager (if any). As per them, they are the only warriors and no one above them is there who can check/ review this issue.
So now I am back at my room, hoping that Samsung may provide some solution soon.
Yeah....maybe, since the phone is still in warranty, they don't want to replace the motherboard owing to the costs. I am not sure, but they should state this. I will try another service centre as well....Thanks
Dear Samsung Member,
Greetings from Samsung Customer Support!
We apologies for your inconvenience. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Ask questions).
Thank you for writing to Samsung.
Samsung Customer Support