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Beginner Level 2

All,

 

 

Facing regular hang issues in the SAMSUNG M30s smartphone (after the last update).

 

Any way to troubleshoot? 

3 Comments
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Active Level 9
reset settings .
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Active Level 5
bro same isssu in my m30s , don't worry Samsung fix issue in next update
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Active Level 5

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

To resolve "phone hang" issue kindly follow the given below steps:

 

1) Remove third party application: Settings > Apps > Select the third-party application from Apps Eg. DU Recorder > Uninstall.
2)Reset the device and before resetting the device make sure to create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Settings> General Management> Reset.

 

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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