Samsung M30s Regular Hang issues

[Samsung_eF9iV0x]

All,

Facing regular hang issues in the SAMSUNG M30s smartphone (after the last update).

Any way to troubleshoot? 

[darshan98]

reset settings .

[vipexjasoliya]

bro same isssu in my m30s , don't worry Samsung fix issue in next update

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve "phone hang" issue kindly follow the given below steps:

1) Remove third party application: Settings > Apps > Select the third-party application from Apps Eg. DU Recorder > Uninstall.
2)Reset the device and before resetting the device make sure to create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Settings> General Management> Reset.

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support