- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-09-2020 02:00 AM in
Galaxy MAll,
Facing regular hang issues in the SAMSUNG M30s smartphone (after the last update).
Any way to troubleshoot?
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-09-2020 10:40 AM in
Galaxy M- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-09-2020 11:47 AM in
Galaxy M- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-22-2020 02:30 PM in
Galaxy MDear Samsung Member,
Greetings from Samsung Customer Support!
To resolve "phone hang" issue kindly follow the given below steps:
1) Remove third party application: Settings > Apps > Select the third-party application from Apps Eg. DU Recorder > Uninstall.
2)Reset the device and before resetting the device make sure to create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Settings> General Management> Reset.
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support