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Beginner Level 2

After updating Android 10,

My galaxy M30 is not able to open camera app.

Everytime I open the camera app, the screen goes black and the app exits saying that "You cannot use more than one application that uses camera"

 

I  did a factory reset as well. But nothing solved. This is really frustrating now.

I wish I could rollback to Android Pie.
If anyone found solution, please let me know

7 Comments
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Beginner Level 2

After updating to Android 10, My galaxy M30 is not able to open camera app 80% of the time. Everytime I open the camera app, the screen goes black and the app exits saying that "You cannot use more than one application that uses camera"
I have tried every possible solution on the internet but no luck.
I even did a factory reset. But nothing.This is really frustrating now. I wish I could rollback to Android Pie.
If anyone is facing the same issue after the update, please let me know

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Active Level 7
Go to the the nearest service centre, if you want that to be fixed.
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Active Level 7
or use Smart switch to reflash your device, but make a nite backup all your data because it will be formatting your phone and YOU'LL NEED A PC FOR THAT.
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Active Level 7
Visit nearest service centre to get this issue resolved.
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Active Level 7
wierd
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Beginner Level 4

My m30 phone also behaves the same. This issue should be resolved soon.

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Dear Samsung Member,

Greetings from Samsung Customer Support!


We apologies for your inconvenience. Please perform the below mentioned steps to resolve the issue:

 

1. Clear camera application data.
Settings >Apps >Camera >Storage >Clear Data.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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