Samsung M21 motherboard failure

[Arpit Pitaliya]

After 14 months of purchasing Samsung M21 phone, the motherboard got crashed. I see there are lot of similar incidents with Samsung M series model. As this is problem with this model series, request Samsung to consider providing benefits to customers, atleast change the motherboard with no additional cost. Or is this a new product strategy to boost more sales?

[AlphaTrion]

This issue have been reported here a number of times by others too.

Samsung just doesn't want to resolve or look into this. Its clearly their mistake which occurs right after an update (and will not able to downgrade to an older version even from service centre). The only solution is to replace the motherboard according samsung.

Never choose samsung again.

[Anonymous]

You sure it's after update?

[AlphaTrion]

That's what alot of people faced. After August/September patch. Until then, everything was fine for such people.

[Anurag_Singh]

@samsung, plz take any action regarding this case otherwise we are not going to choose samsung again #we will #boycottsamsung

[animeshmodi]

Strategy to boost more sales it is.


This is Samsung, never choose Samsung again.

[SrajTech]

Hey, don't get the motherboard replacement and don't buy any phones with exynos
Highlight the matter on twitter and mail at ceo desk on Samsung.com

[Veer2000]

Samsung 2021 Scam

[Samsung_Support2]

Dear Samsung Member,

Greetings from Samsung Customer Support! 

We apologize for your inconvenience. We request you to kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/ 

Thank you for writing to Samsung.

Warm Regards,  
Samsung Customer Support

[Sarwes]

Hi,  I have samsung m21. Now it has issues with restart automatically while using. I never got wet with water or threw my mobile. You can check with report provided . I cant tolerate this. I contacted customer support. they told me to create job sheet with a nearby service center and sent the job sheet for a discount of 6k. I also uploaded a job sheet and changed the motherboard. Now customer support is completely disagreeing with discounts because of completed process of motherboard. Now I need to pay 6k of my own money  usage for 1.6 years. I planned to use this m21 for 4 years.  I never thought this worst happen with your brand.