Original topic:

Samsung M 40

(Topic created on: 04-03-2020 11:43 PM)
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GaneshExide
Beginner Level 2
Options
Galaxy M
This mobile over heating on afternoon times. Any solution please
3 Comments
hedgehog
Expert Level 5
Galaxy M
clear cache update mobile use medium power save mode use Google go apps that consume less data and stream fast less heating when charging switch off and then charge only close unwanted network apps like bluetooth wifi mobile data NFC that might be working simultaneously together switch off vibration motor to reduce load on battery and phone and last if nothing works factory reset phone
👍👍👍👍👍👍👍👍
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GaneshExide
Beginner Level 2
Galaxy M
thank you I will try
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cs-member13
Expert Level 4
Galaxy M

Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

Kindly follow the below mentioned troubleshooting steps and be assured that it should resolve your issue:
1) On the home screen swipe down the notification panel. Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.

 

Kindly visit the give link on the complete steps for overheating:
https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/

 

If the issue still persists kindly attach the log file and send it to us in the Samsung member application(attach when the issue occurs within first 15 minutes of the occurrence of the issue.):-
Samsung Members App > Feedback >Error report > Attach log file.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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