Samsung M 31 Hang Issue

[Samsung_eveflvP]

My M31 started to frequently hangs after Updating  the June 1 update then  i have visited the samsung service for help they have update the software and gave it to me...

There was new patch around 1  September i have update it.,..now the same issue is back..

it just works when it wants..

[ѵօϲɑӀ4ӀօϲɑӀ]

Go there again and tell them to change motherboard. It's policy if the Same issue persists after 2 visits they change the parts.

[Ehsank]

so you try to visit service centre again

[Ehsank]

or once wipe cache partition

Steps to perform.
1) Turn off the device.
2) Press and hold the Volume Up key and the spower button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.

[Anonymous]

Yes as @vocalforlocal said maybe.. Possible..
Also maybe software glitch next time use smartswitch pc..

[Blackwinter]

do a factory reset after making backup of data.

[Blackwinter]

factory reset will definitely solve your problem.

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned quick steps to resolve the hanging issue:-

1. Ensure 20% of internal memory of device is free (Scroll down notification panel > Setting > Device care> storage).

2. Reset the device: -Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Tap on Settings>Tap on General Management>Tap on Reset.

After performing above steps if the issue still persist kindly send us the screenshot, videos and error log file with in 15 minutes of issue occurrence through error report section from Samsung Member Application :- Samsung Member Application > click on get help > send feedback > error report, so that we can help you out to solve the issue.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support