Original topic:

Samsung Galaxy M31 notes crashing issue

(Topic created on: 01-23-2021 06:19 PM)
1078 Views
jiraviji
Beginner Level 2
Options
Galaxy M
Notes are crashing when opening them in oneui 3.0 after updating .it is a serious issue. Can any one help
8 Comments
vikas33346
Expert Level 1
Galaxy M
it's normal bro
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Itsdebby
Expert Level 5
Galaxy M

clear cache /data of the app

also try reinstalling the app if problem persists then send feedback using samsung members app

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Ehsank
Expert Level 5
Galaxy M
If after update then wait for few days, and as of now perform these below steps;

A. Wipe Cache Partition.

Steps to perform.

1) Turn off the device.

(Connect with type C cable and connect withpc/laptop/type C earphone only for Android 11 )

2) Press and hold the Volume Up key and the spower button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.

B. Reset App Preferences.
Settings >Apps> Tap on Top Right 3Dots and select Reset App preferences.

C. Go to settings >general Management >reset>reset settings.
dksahu7
Active Level 2
Galaxy M
👍very informative one
Ehsank
Expert Level 5
Galaxy M
👍🤝🤝
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zahitdereli
Active Level 3
Galaxy M

Have they fixed the lag/stuttering issues on Instagram and animations (app transitions etc.) with One UI 3.0?

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cs-member13
Expert Level 4
Galaxy M

Dear Samsung Member,


Greetings from Samsung Customer Support!


We are sorry for the inconvenience caused to you. We request you to kindly send us the error log file again along with the Video or Screen-shots within 15 minutes of issue occurrence through error report section from Samsung Member Application:- Samsung member > Click on beta banner > Switch to beta mode > Beta feedback > Send feedback > Error report. As this will help us to further investigate and resolve your concern.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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csteveraj
Beginner Level 2
Galaxy M
bro go to galaxy store and update notes bcoz i face the same issue
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