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Beginner Level 3

Hi. 

My Samsung Galaxy M30s is getting restarted frequently... after the software update...

After  consulting customer care all reset, clear cache, factory reset everything has done but nothing happened.... again when i consulted customer care they guided to service care center... there they are saying not only for your handset maximum no of Galaxy m30s customers are having this issue, so u have to wait for next update..... i hav bought this one last five months before... 

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Active Level 1

For me also the same from ystrday eve... Tried factory settings also.. need to go service centre... How much days will it take for next update?

 

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Beginner Level 3
that I don't know but some m30s are good and fine after this update.....
customer service center has flashed my mobile eventhough dis problem has not solved...
then they are guessing that it would motherboard issue.....
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Active Level 10
Please check your auto restart option if you have selected any days and time please remove it and then switch it off. I did it.
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Active Level 6

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and to  resolve "Auto restart" issue please follow below given steps:

>>>Go to Settings > General management > Reset > Turn off auto start.

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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