Habbitz
Active Level 1
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Galaxy M

Samsung please do something on Samsung M20's Touch issues and It keeps freezing in certain Apps. Please improve software update. 

You helped some clients by changing their LCD's but some of us we can not get those We have no samsung shops in our Countries. Please do something.

I say its software because when Im typing sometimes the M20 changes my words while auto prediction is turned off, it re-arranges certain words when I will be typing

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Galaxy M
But this issue was resolved kn March security update, have you updated your device?
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lunatic1
Active Level 6
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Galaxy M
nope it hasn't fixed
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Galaxy M
Then wait for updates. Because in my phone, the issue is fixed.
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Nezuko
Active Level 9
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Galaxy M
I haven't got any updates since December 2019
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Habbitz
Active Level 1
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Galaxy M
I am using The Latest Update I could Get
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Nezuko
Active Level 9
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Galaxy M
Same in here! my touchscreen touches itself and it's too much, i always have to turn off and on lock screen, i hope there's gonna be a patch update soon
cs_member9
Active Level 7
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Galaxy M

Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

We at Samsung understand your concern. Kindly follow the below mentioned step to improve the performance of the device:

 

  1. Space availability (Storage & Internal memory): To improve the device performance there should be sufficient space. Request you to keep at least ''minimum 20% internal memory free''.
  2. Clear cache memory of a particular application: Settings>Apps>Select particular app (e.g. Samsung Internet)>Storage>Clear Cache

For more information about hanging related issue, you can also follow below mentioned link: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/

 

If the issue still persist, register your concern in Samsung Members Application (Samsung Members App Get help> Feedback >Error report > Attach log file for any issue)

 

Thank you for writing to Samsung.

 

Warm Regards,

Samsung Customer Support

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Habbitz
Active Level 1
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Galaxy M
it solves Nothing. tried all steps
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mqwertym20
Active Level 6
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Galaxy M
This issue is still there