Original topic:

Samsung Cloud

(Topic created on: 06-12-2021 04:38 PM)
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Anonymous
Not applicable
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Galaxy M
Hi everyone! I'm facing a strange issue with my Galaxy M02 phone. When I'm downloading Samsung Cloud from Galaxy Store in my phone it's working fine. But if I switch off my phone and then turn it on the app gets uninstalled automatically. I have to reinstall it then. Any ideas about why this is happening? 
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cs-member13
Expert Level 4
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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