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04-02-2020 10:04 AM in
Galaxy M- Mark as New
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04-14-2020 02:51 PM in
Galaxy MDear Samsung member,
Greetings from Samsung Customer support!
Sorry for the inconvience caused to you. kindly follow the below steps to over come from the issue:-
1) Reset the Device:-Settings> General Management> Reset. and check
2) Hard reset:- Tap power button and down volume key simultaneously for ten seconds. ( Note;- Performing hardreset will erase you data so do accordingly).
If issue still persists kindly send us the error log file within 15 minutes of issue occurrence.
Steps: Samsung member > get help > Error reports > Select Symptom > describe problem > Send.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support