Original topic:

SAMSUNG M30 PROBLEM AFTER UPDATE

(Topic created on: 04-02-2020 10:04 AM)
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JAYDEVKAG
Active Level 3
Options
Galaxy M
I have updated android version through my mobule. But after update mobile is getting heat and also working slow .so please do not update your mobile version
1 Comment
CS_member7
Active Level 6
Galaxy M

Dear Samsung member,

 

Greetings from Samsung Customer support!

 

Sorry for the inconvience caused to you. kindly follow the below steps to over come from the issue:-
1) Reset the Device:-Settings> General Management> Reset. and check
2) Hard reset:- Tap power button and down volume key simultaneously for ten seconds. ( Note;- Performing hardreset will erase you data so do accordingly).

 

If issue still persists kindly send us the error log file within 15 minutes of issue occurrence.
Steps: Samsung member > get help > Error reports > Select Symptom > describe problem > Send.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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