I have galaxy m21 6gb mobile. When i take normal photos only ,my mobile generate heat immediately to the camera side and its hanged and switchoff then restart many times automatically . Little heating problem faced by my mobile when i buy time to till now. But the freeze and automatic many times restartto take normal photos problem faced my device after one ui 3.0 update. Please solve it samsung fast.
Please perform the below mentioned steps to resolve the issue:
* Clear camera lens with microfiber cloth or a cleaning wipe. Gently remove the fingerprint, dirt and dust from the camera lens.
* Reset camera settings Camera > Settings > Reset settings > Reset.
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
We acknowledge and understand your concern and apologies for the same. We would like to request you to kindly share the below mentioned details along with the error log file. So that we can share with the technical team and after the analysis, the team will get back to you with the relevant answers.
1. Please share the exact scenario where you feel the camera performance has degraded.
2. Also attach the Supporting images/videos.
Note: The path to share the error log file is (Open Samsung Members Application > Get help > Send Feedback > Error report). Also please attach the error log file within 15 minutes of the error occurred.
We acknowledge and understand your concern and apologies for the same. We would like to request you to kindly share the below mentioned details along with the error log file. So that we can share with the technical team and after the analysis, the team will get back to you with the relevant answers.
1. Please share the exact scenario where you feel the camera performance has degraded.
2. Also attach the Supporting images/videos.
Note: The path to share the error log file is (Open Samsung Members Application > Get help > Send Feedback > Error report). Also please attach the error log file within 15 minutes of the error occurred.
