Original topic:

Restarting while screen off

(Topic created on: 01-04-2020 11:30 PM)
52 Views
Sumitpatel
Active Level 7
Options
Galaxy M
Galaxy M30s restarting while its screen off how many users facing this issue ??
7 Comments
Anonymous
Not applicable
Galaxy M
it's happening for all time or any particular time? go to device care app and switch off auto restart option
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Sumitpatel
Active Level 7
Galaxy M
already done this
this auto restart function is already disabled
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MirzaGhalib
Active Level 5
Galaxy M
i think many users are encountering this problem including me.....don't know what is causing it .
.its really irritating
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Sumitpatel
Active Level 7
Galaxy M
just calling Samsung helpline number and give your feedback
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Samsung_Support1
Moderator
Moderator
Options
Galaxy M

Hi there,

 

Please perform the following steps to resolve the issue:

1- Settings > device care > tap on 3 dots > auto restart > if enable kindly disable it.

If issue still exists also perform the below-mentioned steps:

1- Check the mentioned issue in safe mode.

2- Check for the latest device O/S (Settings > Software Update > Download updates manually).

For further assistance, register your concern in Samsung members app (Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).

 

Regards,

Team Samsung Members

 

 

 

 

0 Likes
Galaxy M
Count me in. I've tried many things but none worked. I haven't tried factory reset yet.

A few days ago, I received a message from Samsung saying that they are working on fixing this issue and will be sending a binary update soon.
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Sumitpatel
Active Level 7
Galaxy M
Where did you see this message?? bro
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