Regrading camera app

[rastogi_ashi]

Hello Samsung Team,

I am facing a serious issue with my Samsung phone camera. The camera app crashes frequently and sometimes gets stuck while opening or clicking photos. I have already tried restarting the phone and clearing the camera app cache, but the problem still continues.

Please guide me on how to fix this issue or let me know if a software update is required.

Thank you.

[RUIII]

Hey, could you complain to Samsung customer care through the Samsung Members app as an error report and send log files with it for this issue? Then just wait for the next update, Samsung might fix it soon. If you like, please accept this as a solution, it helps other users too. Just click on the 3 dots in my reply section and hit "accept solution." Thanks.

[goodthings]

Kindly complaint to Samsung customer care support through Samsung Members app as error report also send log files along with this error report for this issue and wait for next update it's maybe fix by Samsung team soon. If you like please accept it's as a solution it's help to other users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

You're welcome to here.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

● Kindly uninstall that application by following the below steps and check once as the issue might occur due to third-party applications.

● Reset the camera settings: Tap on Camera>Settings>Reset settings>Reset.

● Keep your apps updated: Galaxy Store apps: Open Galaxy Store, tap the Menu (the three horizontal lines), in the upper left corner, and then tap Updates. From here, you can either tap the circling arrow next to individual apps to update one at a time or tap Update All to install all available updates.

Play Store apps: Open the Play Store, tap, and then tap your profile picture. Tap My apps & games. From here, you can either tap Update next to individual apps or tap Update All to install all available updates.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps:
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember the password, then advise to reset (Forgot password) your Google account.

Path: Settings> General Management>Reset>Temporary cloud backup or External storage backup>After backup tap on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.

Warm Regards,
Samsung Customer Support