Original topic:

Regarding battery and screen heating issue.

(Topic created on: 05-27-2020 11:09 PM)
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pranavcj
Active Level 1
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Galaxy M
Hello, i have purchased samsung m21 on 23 may 2020. 
I have facing screen heating issue. With just a use of simple instagram, doing video shooting for 3 minutes and web browsing for 5 minutes.
Its touching temparature of 42-43°c.

Also, i got battery time of around only 10hrs. It took around 14 hours to drain from 100% to 20%
 Its draining fast considering 6000mah battery.

I am not doing heavy gaming or video editing still screen is getting hot. And battery draining like hell.
11 Comments
pranavcj
Active Level 1
Galaxy M
please give me some advice. so i can ask for replacement.
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Galaxy M
1. If the environment is hot, definitely your phone gets hot.
2. Charge your phone upto 100% and do nothing. Monitor your phone's behaviour.
3. Uninstall unused apps.
4. Delete some files or move them to your computer. Free up storage.
5. Check your SD card for errors.
6. Turn on auto restart.
7. Turn off fast charging and see whether your phone gets hot or not.
8. Remove phone case and try
9. Do a factory reset if none of the above helps.
10. Take your phone to Samsung service center if nothing helped.
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pranavcj
Active Level 1
Galaxy M
thanks. i will do that.
actually its been only two days i purchased this mobile. so not much apps i have installed.
i have visited the service centre today. there only i got the temperature reading og 43 degree
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Galaxy M
Okay. Try the above solutions one by one and let me know. I hope you'll fix the issue.
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pranavcj
Active Level 1
Galaxy M
1. environment temp is aroung 35 -37
2. uninstalled unnecessary apps
3. no files in mobile
4. no sd card
5. turned off fast charging
6. removed phone case
7. samsung service centre observed around 43 degree temp after use of 30 min of simple browsing, video shooting and instagram

when i click videos or photo, mobile screen is getting hot at upper region.

after removing fast charging, atleat while charging it was just warm.

is it normal behaviour?
please help me out
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Galaxy M
No. It's an unusual behaviour. We have nothing to do on software side. Try contacting Samsung Service Center.
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pranavcj
Active Level 1
Galaxy M
okay
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pranavcj
Active Level 1
Galaxy M
i used accubattery for checking drop of charging. as default battery doesnt give good stats. in night it dropped from 68 to 53 percent. is it normal?
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Samsung_Support3
Moderator
Moderator
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Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/


To resolve your device battery drain issue please visit this link: https://www.samsung.com/in/support/mobile-devices/samsung-mobile-battery-drain-issue/


For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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