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05-27-2020 09:27 PM in
Galaxy M- Mark as New
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05-27-2020 10:05 PM in
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05-27-2020 10:27 PM in
Galaxy M2. Charge your phone upto 100% and do nothing. Monitor your phone's behaviour.
3. Uninstall unused apps.
4. Delete some files or move them to your computer. Free up storage.
5. Check your SD card for errors.
6. Turn on auto restart.
7. Turn off fast charging and see whether your phone gets hot or not.
8. Remove phone case and try
9. Do a factory reset if none of the above helps.
10. Take your phone to Samsung service center if nothing helped.
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05-27-2020 10:32 PM in
Galaxy Mactually its been only two days i purchased this mobile. so not much apps i have installed.
i have visited the service centre today. there only i got the temperature reading og 43 degree
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05-27-2020 10:36 PM (Last edited 05-27-2020 10:36 PM ) in
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05-29-2020 03:14 PM in
Galaxy M2. uninstalled unnecessary apps
3. no files in mobile
4. no sd card
5. turned off fast charging
6. removed phone case
7. samsung service centre observed around 43 degree temp after use of 30 min of simple browsing, video shooting and instagram
when i click videos or photo, mobile screen is getting hot at upper region.
after removing fast charging, atleat while charging it was just warm.
is it normal behaviour?
please help me out
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05-30-2020 12:29 AM in
Galaxy M- Mark as New
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05-27-2020 11:09 PM in
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05-28-2020 08:44 AM (Last edited 05-28-2020 08:44 AM ) in
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05-30-2020 05:47 PM in
Galaxy MDear Samsung Member,
Greetings from Samsung Customer Support!
Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/
To resolve your device battery drain issue please visit this link: https://www.samsung.com/in/support/mobile-devices/samsung-mobile-battery-drain-issue/
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support