Original topic:

Really Frustrated

(Topic created on: 08-23-2022 09:30 PM)
67 Views
RG7397
Active Level 5
Options
Galaxy M
Since a few days, my Samsung Galaxy M21 (2020 edition) has been restarting itself incompletely. After connecting with Samsung support, I had done a check on safe mode after freeing space by uninstalling unnecessary apps and moving content to memory card, yet the problem seems to be unsolved. I have my work profile installed as well in this phone. Should I consider replacing this phone or wait for a solution for it?

Even sending logs is not helping 😤😤😤
28 Comments
bodheet
Active Level 6
Galaxy M
Your phone need To be checked by authorized service centre I think 🤔 mother board issue is there
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RG7397
Active Level 5
Galaxy M
I guess I have to buy a new one, but non-Samsung
ㅤ
Expert Level 5
Galaxy M
Yes.. dont buy samsung..
After ..when i faced this issue.. . ..i recommend everyone not to buy samsung device . Bcz there is many issue like this
RG7397
Active Level 5
Galaxy M
Will be seeing for near-stock Android such as Motorola or OnePlus
RG7397
Active Level 5
Galaxy M
But will wait till update, if update doesn't solve issue within 15 days or auto restarts increase, then will consider replacing it.
Itsdebby
Expert Level 5
Galaxy M
Yes try to get it exchanged
SrajTech
Expert Level 5
Galaxy M
This is a manufacturing defect of exynos 9611 soc and a quality control fault of Samsung
They had provided free repair to many users but now it has become widespread
https://r2.community.samsung.com/t5/Tech-Talk/Auto-Restart-Brand-solution/td-p/10333335
Follow the above steps in the post, if they deny, then ask for discount and be adamant that the update has damaged your phone, tell them you will file complaints in consumer forum
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Anonymous
Not applicable
Galaxy M
Please join this campaign to help users get justice who are facing auto restart and display issues:-

https://r2.community.samsung.com/t5/Tech-Talk/Important-Join-the-campaign-to-help-users-who-are-faci...
cs_member8
Moderator
Moderator
Options
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We request you to kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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