Dear Samsung Member,
Greetings from Samsung Customer Support!
Please be assured and to resolve "network problem" issue please follow below given steps:
1) Check network operators and select automatically (Settings> Connections> Mobile Network>Network operator> select automatically > Tap on OK > Registered on network).
2) Check device in safe mode: Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the device.
3) Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report) along with Screen-shots. This will help us to further investigate and resolve your concern."
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Samsung Customer Support
Yes, I am also facing the Volte signal issue in Galaxy M21 model. I have tried all the settings & steps as recommended by Samsung co., & google search for resolving the issue. But not yet resolved...
It is requested the Samsung co., to resolve the said issue inorder to utilize the service in a efficient manner.