Original topic:

Problem while switching from gallery to camera.

(Topic created on: 10-20-2020 11:09 AM)
68 Views
syva
Active Level 1
Options
Galaxy M
Situation description:
My screen is zoomed to full. I open the camera...after clicking a photo I view the photo in landscape mode...and then come back to camera using the back button...then this happens to the screen:

image

The three buttons of the camera have gone down becoming inaccessible. 
5 Comments
syva
Active Level 1
Galaxy M
###'auto rotate' is on
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Anonymous
Not applicable
Galaxy M
clear you camera data from the settings and then clear all apps from the ram and restart
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syva
Active Level 1
Galaxy M
solution not working...no change...
it is a bug and needs to be fixed...
*my mobile is galaxy m01
Anonymous
Not applicable
Galaxy M
Report it to samsung it will definitely be fixing tgat in an upcoming update
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Samsung_Support3
Moderator
Moderator
Options
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

* Clear camera application data.
Settings >Apps >Camera >Storage >Clear Data.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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