Original topic:

Problem in dual whatsapp

(Topic created on: 10-22-2021 06:36 PM)
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SB_me
Beginner Level 2
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Galaxy M
WhatsApp is not properly working in my galaxy m30 phone. Sometimes it works only in wifi and sometimes it doesn't support all files format. It happens only in dual mode only. Original version is working properly.
2 Comments
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please perform the below mentioned steps to resolve the issue:

* Check app cache: Clear cache memory of a particular application: Setting >Apps >Now pick the app. For example 'Samsung Internet' >Storage >Clear Cache.  

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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SB_me
Beginner Level 2
Galaxy M
I have already cleared cache, but the problem didn't solved.
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