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Beginner Level 2

Too much heating problem near eye piece.. its only abt 40 days i buyed the mobile..i couldn't connect to 4G network. how can i use a mobile without network ..i used the same sim in other mobile ..no issue from sim card... problem is only with the mobile..even i have factory data reset..no use..only thing it shows is no service or no sim card..  Do something..had a trust in samsung mobiles... it has broken the trust..poor network stability.. do something

3 Comments
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Beginner Level 2
Hey, i face this same problem in my samsung m31. so here's what i did- i switch it to only 3G from settings>connections>mobile network>network mode: change it from LTE/3G/2G auto connect
to
3g only
and it does work " ok "
i wonder if samsung even takes note of our problems, i hope they give an update to fix this
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Active Level 4
yes exactly thookk diye saalo ne
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Dear Samsung Member,

Greetings from Samsung Customer Support!

 

Follow the given link to resolve heating issue:- https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/

 

Follow the bellow steps to check network settings:-
- Check device network mode settings
Settings > Connections > Mobile networks > network mode SIM1 or SIM2 > network mode.

- Check network operator settings
Settings > Connections > Mobile networks > Network operators > Select automatically > OK > Registered on network.

Note: We recommend to set device network operators as LTE/3G/2G (auto connect) mode.

 

If issue still persist or for further assistance, kindly register your concern in Samsung members app (Samsung Member > Get help > send feedback > Ask question/Error report)


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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