Problem in M35 5G

[Krunal57]

Recently purchased galaxy M35 5G

Everything is fine but just noticed one problem, whenever i play video in YouTube on 2160 HDR it got reset and automatically set to 480p or 360p clarity. Anyone facing same and Samsung would solve this or not.?!?

[ankurchauhan6]

A35 has same problem 😂

[Krunal57]

Made monster but pookie monster 😆😆

[Aris45315]

Ok, that's actually an issue of internet, try to play a different video and try to play it on a high speed wifi, it'll play

[ankurchauhan6]

No brother I have 1gbps speed then how it would be internet problem 😂

[Aris45315]

Oh ok, actually my mom has a vivo phone, when I play 2160p video on it using data, it switches to 360p or 480p but when I use my wifi for playing the same video, it plays without any problem, I just hav a 30mbps connection still.

[Kapil2285]

You are very fortunate that your mom has Vivo phone. I bought Samsung M35 5G today. I am facing same kind of issue which @Krunal57 is facing. The 2160p60 doesn't play in Samsung M35 5G. When I change my video quality from Quality-> advanced to 2160p60 in youtube, it automatically switch to 480p. 2160p and 2160p30 will not play smoothly but play with some lag. I really don't enjoy looking a little slowness in video.

I have samsung M30s phone too. In that phone 2160p60 resolution video play very nicely. This is my first post/answer here, and I am also looking for the solution. Today I am thinking why I bought this Samsung M35 5G phone. 2160p60 support is there in expensive phones of Samsung like S23 series.

I know Samsung customer support will ask you which video is not playing fine. Actually they know the real problem and if you let them know that this problem is occurring in playing youtube video, they will reply, talk to youtube support. Samsung developers just make a workaround, they just switch the non-supported resolution into 480p. Thats all. What do you think it is a youtube problem or samsung hardware/software issue? Undoubtedly Samsung hardware/software issue. But my brother, Samsung will not accept his fault. Still let's see what they will do.

@Samsung: I am also requesting you to please provide any update so that this issue can be fixed.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

[alksuresh]

I too face the same problem. I use Galaxy M35 5g. While watching clips on the youtube landscape mode using auto rotate, after I skip an AD, the video resumed shows on a small rectangle size instead of full landscape mode. I encounter this problem very frequently and is annoying to adjust the screen size manually.

[gauraksh]

Even I am facing the same problem in my Samsung Galaxy A35 5g. This issue is happening in all the units of this phone and can be fixed by software update as the device supports that playback that's why 4k hdr option is present in youtube. This is my humble request to Samsung, Please provide A35 a update that can resolve this issue forever. You (Samsung) are also aware of the issue as the manufacturer of the product.
Thank You