Original topic:

Power Button Issue

(Topic created on: 09-04-2023 01:11 PM)
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Members_5j6rEQ4
Beginner Level 2
Options
Galaxy M

My Samsung galaxy M31s mobile is showing options on the screen like "restart, power off, emergency mode" without pressing the button. Automatic emergency call is being dialled. By just simple touching the bottm and left side of the phone this issue is occurring. Please help to fix.

6 Comments
Galaxy M
Find nearby Samsung service centre they'll help about it.
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owl123
Active Level 10
Galaxy M
There's a probability that the side button has been damaged and it is thus triggering the restart option. Or maybe check if without the case the option is still being triggered
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umesh30
Expert Level 2
Galaxy M
Have your phone dropped by mistake ?
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cs_member8
Moderator
Moderator
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Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

We understand your concern and we will request you kindly visit the service center for a physical inspection of your device by a Samsung expert engineer. So that he can check the exact issue with the device and fix it as soon as possible. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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Raju212
Beginner Level 2
Galaxy M
I also facing same issue don't know what to do.
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AYUSHGANJARE
Beginner Level 2
Galaxy M
I am facing the same issue . The phone automatically dials emergency number without even pressing the power key.
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