Poor Network Reception on Galaxy M21

[munawrsa]

Hi,

I am facing poor network reception on my galaxy m21. My older phone was having way better network strength which was released 4 yrs ago. Because of this the battery is draining fastly cause the phone is boosting its antennas to locate the tower and maintain a stable connection. I am only getting like 6 hrs of sot on a 6000mah phone. WHAT!. Tryed changing the sim but no difference. Current sim is airtel. PLEASE FIX THIS ASAP.

This is m21 signal strength

This is Huawei p9 lite signal strength.

Is it with the phone that should i replace it. Or help me out. 

[beniatgalaxy]

I am also facing same problem. my 2 year old redmi 5 which I bought in 8000 rupees performing better than galaxy m21. I barely get good internet speed in this device. please fix it asap

[Samuser36]

If you are 2 sim card in your phone then Switch your sim 2 for 2G only.

Steps:- 1- Open settings 

2- Go to Connections 

3- Sim card Manager 

4- Select Sim 2 and switch for 2g Only.

[muhib321]

It's work. but can say why we are face this problem?

[Anonymous]

It's work, thank you Samuser36

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please be assured and to resolve "network problem" issue please follow below given steps:

1) Check network operators and select automatically (Settings> Connections> Mobile Network>Network operator> select automatically > Tap on OK > Registered on network).

2) Check device in safe mode: Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the device.
3) Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[Punam16]

tried nothing is improved. regretting to trust Samsung again after 7 years only because Motorola is not in stock.

[kmkmk]

nothing changed .....not a bit improvement. just regretting why i bought samsung......going to advice everyone in my contact......just don't buy this irritating stuff...i wasted each and every penny .

[Anonymous]

kindly update the same for not useful above advice

[Osman63]

I am face network issue in Samsung m21 . switching from 4g to 2g simultaneously