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09-23-2024 09:37 AM in
Galaxy MSolved! Go to Solution.
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09-23-2024 10:25 AM in
Galaxy M- Mark as New
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09-23-2024 10:25 AM in
Galaxy M- Mark as New
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09-23-2024 10:25 AM in
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09-23-2024 08:02 PM in
Galaxy MDear Samsung member,
Greetings from Samsung customer support.
As per your query, kindly follow the easy troubleshooting steps which might help to solve the issue.
Kindly restart your device once: To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off.
Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/
You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.
Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.
In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
Warm Regards,
Samsung Customer Support.
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10-01-2024 08:53 AM in
Galaxy MThey informed me that this issue was caused by a faulty update from Samsung, but despite this, they refuse to replace the display for free. To make matters worse, I’ve tweeted multiple times and sent emails to customer care, but they aren’t replying or offering any help.
It’s incredibly disappointing to see a major company not stand behind their product when it’s clearly a software issue on their end. Has anyone else faced a similar problem? What steps did you take? I’m considering my options moving forward, as this experience has left me questioning my loyalty to Samsung.